Providing bioprocess service excellence is in our DNA
Providing bioprocess service excellence is in our DNA
Advantages
Reduce your risk of unscheduled production downtime and delays by conducting routine service visits with our technicians, helping ensure your bioprocess lab equipment continues to provide consistent operation and high-quality outputs.
Comprehensive training programs conducted regularly keep our staff and distribution partners at the forefront of industry advancements, guaranteeing expert service and unparalleled competence.
Our global network of experts and distributors, provide immediate and local service wherever you are. This extensive coverage ensures that support is always at hand to help ensure an uninterrupted workflow in your laboratory.
Reduce your risk of unscheduled production downtime and delays by conducting routine service visits with our technicians, helping ensure your bioprocess lab equipment continues to provide consistent operation and high-quality outputs.
Comprehensive training programs conducted regularly keep our staff and distribution partners at the forefront of industry advancements, guaranteeing expert service and unparalleled competence.
Our global network of experts and distributors, provide immediate and local service wherever you are. This extensive coverage ensures that support is always at hand to help ensure an uninterrupted workflow in your laboratory.
Supporting our customers for the lifetime of their equipment
In our latest video, Manuel Wrona, Head of Service, shares his insights into our commitment to customer satisfaction. From our founder's vision of understanding the importance of solving customer challenges to having over 60 global partners and local support, our dedication to exceptional service is in our DNA. Learn how we keep our engineers' skills sharp with regular training, helping enable our customers to focus on their bioprocessing work with confidence.
Types of service
Our global network of experienced technicians is here to help ensure your incubator shakers operate 24/7.
Maintain optimal performance and longevity in your bioreactors with a range of services and support.
Dedicated assistance for seamless software performance with our eve support team.
Our global network of experienced technicians is here to help ensure your incubator shakers operate 24/7.
Maintain optimal performance and longevity in your bioreactors with a range of services and support.
Dedicated assistance for seamless software performance with our eve support team.
Reliable spare parts supply
Thanks to our optimized inventory, we guarantee fast availability of spare parts for your operations. This helps ensure our prompt response to requests, minimizes downtime, and secures continuous performance of your laboratory equipment.